Refund & Cancellation

1. Introduction

At Jupiter Trading, we strive to ensure customer satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms and conditions for returning products and canceling orders. By making a purchase with us, you agree to the terms outlined below.

2. Returns and Refunds

2.1 Eligibility for Returns:

  • Products must be returned within 15 days from the date of purchase.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as household accessories and cleaning products, may not be eligible for return due to hygiene and safety reasons. Please contact our customer service for more details.

2.2 Non-Returnable Items:

  • Custom-made or personalized items.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

2.3 Return Process:

  • To initiate a return, please contact our customer service team at info@jupiter-trading.com or call us at +973-33539469 / +973-77906667
  • Provide your order number, item(s) you wish to return, and the reason for return.
  • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item(s).

2.4 Refund Process:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 14 business days to the original method of payment.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part or a defective product.

3. Cancellation Policy

3.1 Order Cancellation:

  • You may cancel your order within 24 hours of placing it for a full refund.
  • Orders cannot be canceled after they have been shipped. In such cases, please follow our return process.

3.2 Cancellation Process:

  • To cancel an order, please contact our customer service team at info@jupiter-trading.com or call us at +973-33539469 / +973-77906667 as soon as possible.
  • Provide your order number and the reason for cancellation.

4. Damaged or Defective Items

4.1 Reporting Damages:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • Provide your order number, a description of the damage or defect, and photos if possible.

4.2 Replacement or Refund:

  • We will offer a replacement or a full refund for damaged or defective items, including any applicable shipping charges.
  • We may require the return of the damaged or defective item before issuing a refund or replacement.

5. Contact Information

If you have any questions or concerns about our Refund & Cancellation Policy, please contact us at:

  • Email: info@jupiter-trading.com
  • Phone: +973-33539469 / +973-77906667
  • Address: JUPITER TRADING W.L.L, Unit-32, Building No: 2540, Road-1535, Block-115, Hidd, Kingdom of Bahrain

6. Changes to This Policy

Jupiter Trading reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase with Jupiter Trading, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. Thank you for shopping with us.