At Jupiter Trading, we are committed to ensuring your complete satisfaction with our household accessories and cleaning products. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and exchange policy carefully.
1. Eligibility for Returns and Exchanges
1.1 Return Period: Items may be returned within 15 days from the date of purchase.
1.2 Condition of Items: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition that you received them.
1.3 Non-Returnable Items: Certain items are non-returnable for hygiene reasons, including but not limited to:
- Cleaning brushes
- Sponges
- Opened or used cleaning liquids and sprays
2. Return and Exchange Process
2.1 Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at info@jupiter-trading.com or call us at +973-33539469 / +973-77906667 within 15 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
2.2 Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Inspection and Approval:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- For exchanges, if the requested item is unavailable, we will issue a refund to the original payment method.
3. Refunds
3.1 Processing Time:
- Approved refunds will be processed within 14 business days of receiving the returned item.
- Refunds will be issued to the original payment method used during the purchase.
3.2 Shipping Costs:
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
4. Damaged or Defective Items
4.1 Reporting Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info@jupiter-trading.com or call us at +973-33539469 / +973-77906667
- Provide your order number and a description of the damage or defect, along with photos if possible.
4.2 Resolution Options:
- We will arrange for a replacement item to be sent to you at no additional cost.
- If a replacement is not available, we will issue a full refund for the defective item.
5. Contact Information
If you have any questions or concerns about our Return and Exchange Policy, please contact us at:
- Email: info@jupiter-trading.com
- Phone: +973-33539469 / +973-77906667
- Address: JUPITER TRADING W.L.L Unit-32, Building No: 2540, Road-1535, Block-115, Hidd, Kingdom of Bahrain
6. Policy Changes
Jupiter Trading reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase with Jupiter Trading, you acknowledge that you have read, understood, and agreed to this Return and Exchange Policy. Thank you for shopping with us.